Privacy Policy

📋 Overview

Riddhi Siddhi Florals ("we", "us", "our") is a flower delivery service based in Vikaspuri, New Delhi. We are committed to protecting your privacy. This Privacy Policy explains what limited information we collect when you place an order with us, and how we use it.

By using our website and placing an order, you agree to the practices described in this policy.

📝 Information We Collect

We only collect the minimum information needed to process and deliver your order:

• Name — to address you in order confirmation
• Phone Number — for delivery coordination and order updates
• Email Address — to send order confirmation (optional)
• Delivery Address — to deliver your order to the correct location
• Location (GPS) — only if you choose "Use My Location" to check delivery availability

💳 Payment Information

All payments are processed securely by Razorpay, a RBI-regulated payment gateway. We do not collect, store, or have access to your card number, UPI PIN, or any payment credentials.

Razorpay's own Privacy Policy governs how your payment data is handled. You can view it at razorpay.com/privacy.

🎯 How We Use Your Information

• To process and confirm your flower order
• To coordinate delivery with our delivery agents
• To send you an order confirmation email or WhatsApp message
• To check if your location falls within our delivery zone
• To contact you in case of any delivery issue

We do not use your information for marketing, spam, or any purpose other than fulfilling your order.

🤝 Information Sharing

We share your information only as strictly necessary:

• Delivery Agents — your name, phone, and address are shared with our delivery person to complete your order
• Razorpay — for payment processing (name, phone, email)

📍 Location Data

If you use the "Use My Location" feature on our website, your device's GPS coordinates are used only to check whether your location falls within our delivery area.

We do not store, track, or share your GPS location data after the delivery area check is complete.

🗂️ Data Retention

Order details (name, phone, address, items ordered) are retained in our system for up to 12 months for business record-keeping and in case of any disputes.

If you wish to have your data deleted earlier, you can contact us and we will remove it within 7 working days.

🍪 Cookies

Our website does not use tracking cookies or advertising cookies. Basic browser functionality (such as remembering your order details temporarily during checkout) may use session storage, which is cleared when you close your browser.

🔐 Data Security

Your order data is stored on a secure server. We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure — by using our website, you acknowledge this.

👤 Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Request correction of incorrect information
• Request deletion of your data

To exercise any of these rights, contact us using the details below.

✏️ Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

📞 Contact Us