Refund & Cancellation Policy

📦 Orders & Subscriptions Policy

• One-Time Orders: Cannot be cancelled or refunded once payment is completed.
• Subscriptions: Cancellation is allowed only if requested at least 1 day prior to the subscription start date. In such cases, only 50% of the total amount will be refunded.
• Note: Please ensure all details are correct before placing your order.

✅ When We Will Help (Exceptions)

Although we do not offer refunds, we will proactively help in the following cases:

• Wrong item delivered: If we deliver an item completely different from what was ordered — we will replace it in the next delivery slot.
• Payment deducted but order not confirmed: If your payment was deducted but no order was placed in our system — we will issue a full refund within 5–7 business days.

To raise any such concern, contact us within 24 hours of the missed/wrong delivery with your Order ID and a photo if applicable.

🚫 Force Majeure — No Refund Applicable

No refund or compensation will be issued if delivery is suspended or delayed due to:

• Government orders, curfew, Section 144, or area restrictions
• Natural disasters — floods, earthquakes, storms
• Heavy rainfall making delivery unsafe or impossible
• Public unrest, bandh, or civil disturbances
• National/state holidays declared at short notice
• Any other circumstance beyond our reasonable control

In such cases, we will make every effort to inform customers in advance via WhatsApp or phone.

💳 Payment Failure / Double Deduction

• If your payment failed but amount was deducted from your account — it will be automatically reversed by your bank or Razorpay within 5–7 business days.
• If the reversal does not happen, contact us with your transaction details and we will coordinate with Razorpay on your behalf.

📞 Contact for Concerns